Frequently Asked Questions
While we do have pieces in stock, most of our pieces are made to order. Production time usually takes between 2 to 3 weeks. Production time on a few of our rings is 3 to 4 weeks. Please allow at least 3 weeks for your order to be shipped. If you would like your order expedited, please email firstname.lastname@example.org.
We use reclaimed gold exclusively on all our rings and bands as well. Our white and champagne brilliant cut diamonds are conflict-free. The diamonds come from sources that are full participants in the Kimberley Process Certification System. Conflict-free options for black diamonds will be available soon. Other stone options include Bands are available in 14k or 18k rose, yellow or white gold. Our white gold pieces are not rhodium plated. This process makes the items bright white. Please contact email@example.com if you would like your ring rhodium plated. Necklaces, earring and bracelets are available in 14k rose or yellow gold.
Fine Jewelry Care Tips
To ensure that your new piece will be worn and loved for years to come, here are some basic jewelry care tips.
- Remove all jewelry when doing tasks that might scratch, stress or damage the piece, such as washing dishes, gardening and general housework. Keep your jewelry away from cosmetics, hairsprays, make-up, lotions or any products that can cause build-up. Always keep rubies and emeralds away from water as these stones are delicate and may have resin or wax.
- Diamonds on open settings tend to get dirty quickly. We recommend cleaning them 2-3 times a year. To do this, fill a shallow container (a teacup works well) with hot water. Add a drop of mild hand soap and a bit of Windex (or similar glass cleaner). Immerse the ring and let it sit for 5 minutes. Before removing the ring from the bath, swish it around. Once removed, rinse with plain water and tap dry with a cotton cloth. As beautiful as your diamond is, try to avoid touching it with your fingers to reduce fingerprints. Please note; this method is for cleaning diamonds only.
- Gold and silver pieces can tarnish when stored for a long period of time without being worn. To keep simple gold pieces clean and polished, use a jewelry polishing cloth. Rub the piece carefully to release the embedded cleaning agent. Do not use polishing cloths on delicate chains as they might snag or break.
- To avoid tangles and nicks, store necklaces hanging or in individual small plastic zip seal bags. Keep the clasp out of the zipped area, so it does not get tangled. You can also keep rings and smaller pieces in individual bags when not being worn. Store earrings and backs locked together in pairs so they are easier to find.
We use the United States standard ring size system. Our ring sizes start at size 4 and up size 7. Clients outside of the United States should click here to determine ring conversions. For other ring sizes not listed above, please email firstname.lastname@example.org
We do our best to accommodate repair requests, but based on stones or designs, not all rings can be resized. For details and a quote, please email us at email@example.com with specific information about your request.
We offer ring consultations for customs bands and engagement rings by appointment only. Please email firstname.lastname@example.org to book an appointment.
Engraving is available on most rings. Character length and text style are determined by the ring's size and width. Please note, all engraved pieces are non-returnable. For further information on engraving options and cost, please email us at email@example.com
Since all pieces are made to order, production time will be approximately two weeks from the time you place your order. You will receive confirmation that your order has been received as well as tracking number once it has shipped. Tracking numbers will not be valid until 6pm EST on the day you receive a shipping notification and all packages require a signature confirmation. Someone must be present to sign for your package.
Should you or a designated person not be available to sign for your package upon delivery, please contact firstname.lastname@example.org as soon as possible.
For orders placed within the United States, standard shipping will be via UPS ground insured service with signature confirmation costs $20. For international orders, standard shipping will be via UPS International (transit time 3-5 business days, $95). All international packages are subjected to customs and duties once your order is delivered. Blanca Monros Gomez jewelry is not responsible for those costs.
All Blanca Monros Gomez jewelry is made to order after we receive your transaction through our online store. For this reason, all sales are final.
In the case that a piece arrives damaged or defective, please contact us at email@example.com within 48 hours of receipt, and we will arrange for return shipping and repair of the item without a fee. Please do not return your item until you receive prior confirmation from us.
We will repair any Blanca Monros Gomez jewelry piece purchased through the online store. Products purchased through our retailers must be returned to the retailer to process the repair.
We stand behind the quality material and workmanship of our jewelry and are happy to provide repairs due to breakage or damage. Depending on the nature of the job, there might be a fee involved in the repair or resizing as well as possible shipping expenses. Please email firstname.lastname@example.org for further information on how to initiate your return.
We do our best to accommodate repair requests, but based on stones or designs, not all rings can be resized. For details and a quote, please email us at email@example.com with specific information about your request.For expedited shipping or alternative shipping method, please contact us at firstname.lastname@example.org before placing the order. Please note that a signature will be required for the delivery of your package.